When you interact with Plum, the transaction is initiated by demarcating the data of one customer from another. This identification is required to deliver personalized services demanded by our customers. These transactions inevitably lead to data exchange or transfer between Plum and the end user.
To help you understand our privacy practices more clearly, please refer to our Privacy Overview detailed below along with the Terms & Conditions governing your use of our services.
The word "Data" and "Information" are used interchangeably in this document.
2. DATA COLLECTION
We engage various Platforms, through which the services of Plum are delivered to our customers. To ensure quality services, personal identification information may be extracted for the purpose of tailoring services to the needs of a user. We collect data for the purpose of conferring benefits under various Health Insurance Programs. Information in regards with the same may be collected in the following instances:
The kind of data that may be collected by Plum depends on the nature of your transaction and the objective of your association. It may also depend on your choice of services or plans. Therefore, depending on what product, plan or service of ours you engage, information to be collected will be determined.
Plum asserts that any data collection on behalf of Plum, across any of its platforms, is carried out with the sole objective of facilitating and enhancing user experience. Therefore, ensuring that the needs of our customers are better served is the prime purpose for furnishing any data on any of the Platforms operated by Plum.
3. USAGE OF DATA COLLECTED
The information collected by Plum by way of use of any of its Platform, is for the purpose of providing, maintaining and optimizing the standard of user experience of its services. Therefore, use of any of our platforms, authorizes Plum to utilize the data furnished for the providing the following services:
By providing any contact information, you have consented to be contacted by us thereby waiving any complaints and/or registrations under the National Do Not Call ("NDNC") Registry, and such waiver is made of your own volition and free will. You may withdraw your consent or change your interests at any time and may opt-out of any marketing / promotional / newsletters mailings by sending us a letter or an email to that effect at email@example.com.
The contact information will be removed from our database within 30 working days. However, your information may be recollected and used as per this policy statement should you transact with us again upon un-subscription.
You hereby irrevocably and unconditionally authorise the Company to use the information provided by you to carry out your instructions and effecting transactions that you may undertake on the Website, in accordance with these Terms and such other terms as may be specified by the Company. The records of the Company generated by the transaction(s), including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions. We don't store your credit card information or internet banking information. However, if you make an online purchase of a policy from Us, the payment gateways on our website may collect your card number and expiry date for processing the payment.
We continually strive to improve our website offerings based on the information and feedback we receive from you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the Website.
4. RETENTION OF INFORMATION AND SHARING OF COLLECTED DATA
5. CORRECTIONS/UPDATES IN USER DATA
Should you find any errors in any personal information pertaining to you and reflected in our records you may write to us to seek appropriate rectification. We reserve the right, however, to verify your identity before proceeding with any request for such rectification or modification.
We may reject requests that are impractical, unreasonably repetitive and/or risk the privacy of others.
While we shall endeavour to allow such rectification/ modification free of charge, we reserve the right to charge a service fee should the same be permitted under the laws of India.
6. COOKIES AND LOG
To enhance the user experience of Plum Platforms, we or our Partners may store cookies when you visit our Platforms or any of our Partner’s websites, in order to enable you to browse and transact at such websites. The primary purpose of these cookies is to analyze how our Website is used. Our cookies let you view customized pages while transacting with us.
Cookies are small data files that a website stores on your device to "recognize" you on subsequent requests. Our cookies do not have confidential or personally identifiable information.
We may use various tools viz., Chart tool, tracking tool etc. on our website to improve the customer experience by showing or advertising such goods/services we think may be of interest to you. Also, We use analytic tools, web beacons etc. to gather anonymous, aggregated statistical information (e.g. unique hits, page views, etc.) about our Website traffic. We use Non-Persistent cookies for managing the users' logged in session and persistent cookies for managing the performance.
However, should a customer wish to not consent with the storage of these cookies, they may turn-off the Cookies Option in their browser settings.
7. LINKS TO THIRD PARTY WEBSITES
Plum’s Website may contain links to websites operated by third parties other than Plum. Such links are provided for your convenience only and Plum has no control over such websites and no representation is being made by the Company as to their content and conduct. Use of, or reliance on any such links and the content thereon provided shall be at your sole risk.
When visiting such external links, you shall refer to the terms and conditions of use of such websites. No hypertext links shall be created from any website controlled by You or any other person, to this Website, without the express prior written permission of the Company.
8. PROTECTION OF INFORMATION
Plum has adequate security mechanisms in place to ensure safe processing of data and protection against unauthorized access. Our security practices enable us to protect user data from any unwarranted and unauthorized disclosure, access or alteration to your data by way ofoura comprehensive documented information security programme and policies that contain managerial, technical, operational and physical security measures that are appropriate to protect information received by us.
Although we shall endeavour to safeguard the confidentiality of your personally identifiable information, transmissions and transactions made by means of the Internet cannot be made absolutely secure. By using this Website, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorised acts of third parties.